Telemarketing Call Compliance

Since 2010 Ofgem has imposed nearly £100m in fines and redress on energy companies for various rule breaches, including £39m for mis-selling, and introduced radical new reforms to make the market simpler, clearer and fairer for consumers
source Ofgem

Selling over the phone using your own, or third party, resource comes with the inherent risk of miss selling.

Having a robust and prudent quality assurance process in place not only reduces the likelihood of miss selling by telephone agents but also provides evidence that your sales activity is compliant with statutory regulations and industry best practice.

At Camber we provide a Call Audit & Monitoring Program, which will provide your business with an independent and objective assessment of all your calling activity.

Call audit and monitoring program

  • Listens to agent calls and scores against defined and weighted parameters
  • Provides real time feedback for non-compliance or risk activity
  • Improves effectiveness of customer contact by monitoring and reporting agent scores
  • Offers dedicated online portal to view results by business area / location / agent / management group